Privacy Policy
Updated October 1, 2026
Information you provide
We process account details, contact information, selected destination, vehicle inquiries and communications to operate your account and respond to your requests. When you use saved vehicles, saved searches or AI features, the information you submit and the associated activity may be retained with your account. Do not submit passwords, payment-card details or unnecessary sensitive information in messages or AI questions.
Website activity
Technical information may include IP address, browser details, pages viewed, searches, referral source and approximate country inferred from the connection. Approximate traffic location is separate from your chosen import destination. Engagement time is an estimate, not a precise measure of attention. Anonymous browsing does not tell us a visitor's email address. Google Analytics (measurement ID G-YCXRRHYYG4) sets a Google cookie such as _ga so we can see users, sessions, engagement, and the pages people leave from. If Microsoft Clarity is enabled, it records session replay including pointer movement. Where optional analytics or external media require a choice, that choice should be offered before activation.
Sourcing and payments
For sourcing and orders, we retain relevant requests, candidate decisions, quotations, payment status, transaction references, refunds and shipping records. Payment details entered into an enabled payment provider's checkout are processed by that provider. Do not send card details through the contact form.
Service providers and external media
Hosting, communications, payment and shipping providers may process information needed to provide their services. If an AI provider is used, relevant vehicle data and your submitted question may be sent to that provider. Opening external links or loading embedded videos connects to the external service under its own privacy practices. We do not need your entire account history to answer a vehicle question.
Retention, choices and requests
We retain information needed for account operation, customer service, transactions, dispute handling and applicable recordkeeping obligations. You may request access, correction or account deletion through our contact page. Some transaction records may need to be retained after account deletion. Marketing subscriptions, where offered, are optional and can be withdrawn. Privacy requests are handled after appropriate identity verification.
For questions or account requests, contact Japan Direct Trucks. We may ask for information needed to verify your identity before discussing an account.